Warranty of our products
The products listed on this website are new and are made in our own workshops.
The excellent quality of our products is proved by the fact that we give them a 2-year warranty
- We will try to resolve any warranty issue as soon as possible at the registered office of Sc Makkai S Veress Srl. To this end, the purchased product must be returned to us in its original packaging and condition with the invoice and warranty letter with which the purchase was made. In the absence of such documents, we reserve the right to reject the warranty requested. The full cost of returning the warranty product shall be borne by the purchaser.
- You are not eligible for warranty service on a product that is not returned in its original condition, showing signs of damage, see impact, breakage, equipment, etc.
- The right of withdrawal with sending back the product
- www.acanthus.ro will provide its Users / Buyers with a return option for products purchased through the Website within 30 days of receipt, subject to the terms and conditions set out on the Website, and the cost will be refunded within 14 days. The refund does not include shipping costs.
- The right of withdrawal from the Contract or the return of the Product shall not be exercised in the following cases:
- the personalized order made by the customer-specified size exceeded the 30-day cancellation deadline
- the buyer exceeded the 30-day cancellation deadline
- the purchased product is not returned in its original condition, changes can be seen, see impact, breakage, equipment traces, etc.
Complaints:
- Any complaints regarding the quality or service may be sent to the following email address: office@acanthus.ro.